Is your purchased item not quite what you had in mind? You are eligible to return your product, under a few conditions.
1. Please send an email to firstname.lastname@example.org indicating you would like to return your item, within 7 days after having received your product. In this email, please indicate your name, order number, product name, and preferably (but not required) the reason for return.
2. Next, please send back the product you would like to return. This is at your own expense. You will need to pay for the shipping costs and costs of customs and duties. Ship the parcel to the following postal address: Otto’s laan 6, 1217SL, Hilversum, the Netherlands.
If all goes well, we should be able to process your return within 5 business days of receiving the product return. Under no circumstances will we reimburse a fee before receiving the order return. As soon as we have registered your return, we will refund you the purchase fee (within 5 business days) to your account.
For Returns & Exchanges the following requirements apply:
– You will be reimbursed the full product price, but not the shipping & handling fees.
– In order for us to be able to reimburse you the full product price, the product needs to be in the same condition as when we shipped it to you (mint). Damaged or missing products cannot be reimbursed. Nor can the product be reimbursed if a part of the product is missing (i.e. the stand). With this in mind, please pack the parcel thoughtfully, using the bubble wrap that the product came in. If the box is damaged, make sure to replace it with an undamaged box so that the product does not arrive damaged. This way you will receive your eligible amount back.
– It is not necessary to send us the product using the ‘express’ option of your shipping provider, unless you would like to do so yourself (you will receive your money back earlier).
Has your order arrived damaged?
Please contact email@example.com immediately with pictures (at least 5) of the broken article as well as the box in which it was shipped. Depending on the damage, you will either be reimbursed the product price or receive a replacement (where possible, if in stock).
If you want to cancel your order you will be asked to return the product. You will be refunded the product price, but shipping, handling and duty fees will not be reimbursed.
Would you like to swap your product with another one? That is possible, as long as the product you would like to exchange it for is exactly the same price. You can send back your return to the following postal address in Hilversum.
In order for the exchange to be processed and still be eligible, we must receive your returned article within 14 days.
Otto’s laan 6
Please note: Be sure to mention your order number, product(s) name(s), as well as any (optional) reason(s) for return. Also make sure you add your packing slip (pakbon) to your return parcel.