Is your purchased item not quite what you had in mind? No problem! You are eligible to return your product, under a few conditions.
1. Please send an email to firstname.lastname@example.org indicating you would like to return your item, within 30 days of having received your product. In this email, please indicate your name, order number, product name, and preferably (but not required) the reason for return.
2. Next, please send back the product you would like to return. This is at your own expense. You will need to pay for the shipping costs and costs of customs and duties. Ship the parcel to the following postal address: Otto’s laan 6, 1217SL, Hilversum, the Netherlands. On a piece of paper, write down your order #, name, and address and put this inside the box (this way we can identify the return came from you).
Once we receive the product we check to see if it has no damage and will then process your return within 5 business days.