Is your purchased item not quite what you had in mind? You are eligible to return your product, under a few conditions.
1. Please send an email to email@example.com indicating you would like to return your item, within 7 days after having received your product. In this email, please indicate your name, order number, product name, and preferably (but not required) the reason for return.
2. Next, please send back the product you would like to return. This is at your own expense. You will need to pay for the shipping costs and costs of customs and duties. Ship the parcel to the following postal address: Otto’s laan 6, 1217SL, Hilversum, the Netherlands.
If all goes well, we should be able to process your return within 5 business days of receiving the product return. Under no circumstances will we reimburse a fee before receiving the order return. As soon as we have registered your return, we will refund you the purchase fee (within 5 business days) to your account.